Don Norman

Don Norman, principal of the Norman Property Consulting Group, has been inspecting buildings since 1985 and has inspected approximately 9000 since beginning his career. He developed and taught continuing education classes for real estate schools and has written and taught classes nationally for the National Association of Independent Fee Appraisers (NAIFA). As ASHI Education Committee chair he assisted in the creation of the National Home Inspection Exam and was a charter board member of the Examination Board of Professional Home Inspectors (EBPHI). He has co-authored numerous books including Residential Roofing Inspection for the Professional Inspector and Appliance Inspection for the Professional Inspector and co-authored the ASHI Training Curriculum. He is a nationally recognized speaker and trainer in the home inspection industry and was the President of the American Society of Home Inspectors in 2005.

Most recently Don was the Manager of Home Inspection and Contractor Education for Kaplan Professional Schools/Inspection Training Associates and was responsible for the creation and delivery of home inspection and contractor education courses across the United States.

Don is certified by the International Code Council as a building inspector, holds a Texas Insurance Adjuster’s license and is a licensed termite inspector in the state of Missouri.

Stephen M. Gladstone

1983-Present: President\Owner Stonehollow Inc.\Home Protection Network Inc.
Fine Home Inspection and Environmental Testing Services
Developed a successful business in lower Fairfield County performing intensive site inspections for prospective purchasers \ investors and electronic reports delineating maintenance and deficiencies of the home. Services include air, water, radon, and infrared testing. Nationally Certified for Radon. Consulting, Contractor Supervision, Forensics, Realtor Continuing Ed Instructor. Honored as Inspector of the Year 1990 by Snec ASHI for outstanding service to the chapter. Member American Society of Home Inspectors since 1986. Chapter Past President both Snec ASHI & Coastal CT ASHI.

Present: Managing Instructor Casey, O’malley & Associates- Lead instructor & Campus Director Ct Campus in Stamford. Licensing Courses and Continuing Education for new & experienced Home Inspectors. Classes beginning summer of 2009.

American Society of Home Inspectors- National President 2004, Council of Reps., Current Chair Bylaws Committee. , Contributing Editor ASHI Technical Journal & Monthly Magazine. Co-Author ASHI® Logo Use Policy. National & International lecturer/ instructor.

2003-2008 Campus Director/ Partner, Inspection Training Associates Connecticut: Established, managed and supervised educational instruction at ITA’s Ct and Manhattan Campus’. Provided training for new inspectors and continuing education for in-service training. Approved by the Dept of Consumer Prot. Occupational Licensing Board & The Ct. Commissioner of Higher Education. July 2003 Kaplan Educational purchased the school & hired me as a full time Managing Instructor. The school was closed by Kaplan in 2008

June 2000- Present Radio Show Host “Around the House with Steve Gladstone” Weekly radio show on WSTC 1400 Am & WNLK 1350 Am - Produce and host very popular weekly show on Home oriented topics. Weekly guests & listener call-in format.

1990-2008 Traveling Instructor/ Teacher: Seminar leader- Various courses for Inspection Training Associates, ITA/Kaplan Professional Schools & The Ct. Real Estate Academy offering CEU credit for attendance. Assorted Real Estate & Home Inspection related. Courses presented in the US, Canada & South Africa.

1999- Present- Instructor Ct. Real Estate Academy- Teaching Continuing Education courses for Realtors and appraisers. Environmental Issues, Home Inspection and Residential Construction Design, Safety

6th Year Professional Degree in Counselor Education, University of Bridgeport
Master of Science in Special Education, Long Island University Grad. School of Education
B.A. English Education\Minor in Film, C.W. Post College
A.A.S- Merchandising, Fashion Inst. of New York (SUNY)

Rob Claus

Lifeline Inspections and Consulting, Inc. is owned as was founded by Rob Claus. Rob has been a professional home inspector, trainer, lecturer, and consultant since 1990. Rob attended Illinois State University where he received a Bachelor of Science Degree in Industrial Technology – Construction Sequence.

During Rob’s 20 year career he was a Territory Manager for two and one half years for one of the country’s largest home inspection firms. Before that position he was the Vice-President of Operations and Director of Training for a National Home Inspection Franchisor and Manager of the Chicago operation for over 12 years. It was during these experiences Rob realized the importance of “customer first” management and inspection philosophy.

Rob founded Lifeline Inspections and Consulting, Inc. in fall of 2005. Lifeline has three important missions in the inspection industry. The first is to provide outstanding “customer first” inspections maintaining the highest standards and comprehensive inspection techniques. The second is to act as a consultant to the individual home inspector either just starting out in the home inspection business or the seasoned veteran looking for help with their operation. The third, is to train other professional home inspectors in the various nuance arts of customer satisfaction, safety, and business practices.

Lifeline Inspections and Consulting, Inc. and Rob Claus have a philosophy and method to how the inspection is to be performed. These inspections are more like a walking seminar of the home instead of a list of deficiencies. Rob believes very strongly in the American Dream and believes that a consumer should make their own decisions about the home purchase. He understand that there can be issues with every house and that with the proper understanding of the conditions and the “customer first” approach to explaining the condition of the issue a home buyer can buy their home intelligently.

Rob brings to both of these a wide range of experiences. Rob is currently a member of the State of Illinois Home Inspector Advisory Board. To become a member of this board you are appointed by the Governor. A member of this board is charged with the responsibility of maintaining the General Rules of the State Law pertaining to Home Inspections, act as an advisor to the Department of Professional Regulation and Professional Practice, and sit on committees that review complaints from the general public.

Rob has been training home inspectors since early 1995. Being in the franchise business it was important to provide the highest degree of training possible. Rob has had the opportunity to present or lecture at several National Conventions and trade shows. These include the Home Inspection and the Real Estate industries. Rob has also been a two-term President of the Northern Illinois Chapter of the American Society of Home Inspectors and a one term Director of Education of the Illinois Chapter of the National Association of Home Inspectors.

Rob is currently back providing education and experience to the Home Inspection community. He is a past instructor for Kaplan Professional Schools – Inspection Training Associates. Some of the classes he has taught include  pre-license basic training, HUD/FHA, Commercial Inspections, New Construction Inspections, Report Writing, Pool and Spa, and National Exam Preparation.

Barton Robertson

As an early graduate of most of the ITA courses, Barton got involved in the role of teaching and served as a specialty course instructor 2003 - 2009 for Kaplan Professional Schools. As such, he traveled across the country teaching the Mold Inspection / Survey / Sampling Training Course offered by Kaplan / Inspection Training Associates (ITA).

From 2002 – 2009 Barton Robertson was the President of Above Board Remediation Technologies and Owner of Above Board Property Inspection Company.

As the primary assessor for Above Board, he has performed over 3000 mold inspections, assessments and Proper Remediation Protocols
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Barton Robertson co-hosted the environmental awareness radio program “Mold Matters” on WYLL radio.

He has authored several articles. One of which, titled: “Mold – What you don’t know can hurt you” was featured in the widely read summer of 2006 issue of Your Life Magazine.

He has been Court Qualified as an Expert Witness on several occasions and has given Expert testimony in court or deposition multiple times.

Barton is a Multi-Discipline Inspector, Certified Claims Consultant, and Master Indoor Environmental Specialist.

Recently, Barton co-authored the Certified Environmental Claims Consultant Course, with Michael Casey.

As the Managing Associate for Casey, O’Malley Associates he is directly responsible for managing all Live Inspection Classes and Claims Consultant Education and Assignments.